Verona Porta Nuova: Location map
Verona Porta Nuova is the main railway station in Verona. There's been a station here since 1852, the current station was built between 1946 & 1949 after allied bombing destroyed its predecessor. It's an important junction, where the line from Austria and Germany through the Brenner Pass meets the east-west Milan-Venice main line and there's a line south to Bologna, Florence & Rome. The city's other station, Verona Porta Vescovo, is a minor station served by regional trains.
A meal, coffee or beer before your train
Taxi, bus or walking to the city
centre
Main entrance. The eastern entrance is visible at far left. The western entrance is out of shot to the right.
Station exterior & forecourt. There are 3 entrances, east, main and west from left to right.
Main hall inside the main entrance, with the Freccia Club lounge, Trenitalia ticket office, Italo ticket office and main departure board. From the main hall, turn left or right through passageways to east or west entrance halls then through one of two passageways under the tracks to the platforms.
Which platform?
Verona Porta Nuova is a through station with 12 platforms. Check the various departure screens to see which platform your train will use. The tracks and platforms are one level up from street level. Passageways connect the main hall with east and west entrance halls.
A passageway runs from the eastern entrance under all the tracks, with steps and a lift up to each platform.
A passageway runs from the western entrance under all the tracks, with steps (but no lift) up to each platform.
Obviously, if you have heavy luggage or mobility problems use the eastern passageway as this has lifts. The lift will be towards the front of the train when arriving at Verona from Milan, Innsbruck or Munich, or towards the rear when arriving from Rome, Florence or Venice.
There are no ticket gates, barriers or ticket checks at Verona Porta Nuova, just free & easy access from street to concourse to platforms to train.
Changing trains at Verona
If you are changing here, it only takes a few minutes to get off one train, nip through the subway to another platform and board another train.
If you are interchanging between an ÖBB/DB EuroCity train and a Trenitalia train, you will have separate tickets for each train not a through ticket, so I'd allow at least 45 minutes in case of delay. About your rights if there's a delay. There are plenty of places for a coffee or beer between trains!
Check your departure platform on your phone
Stay one step ahead! If you go to www.viaggiatreno.it/infomobilita/index.jsp on your phone and select Verona P. Nuova you'll see a list of departures with the planned platform number (Binario previsto) for Trenitalia trains (but not Italo trains) even before the actual platform (Binario reale) is announced on the station departure boards. Just remember that they can sometimes switch platforms on the day.
Alternatively, you can see actual departure platforms for all trains including Italo by selecting Verona P. Nuova at www.rfi.it/en/stations/station-page/quality-services/Public-information/Live-departures-Arrivals-Monitor.html.
Platforms. That's a double deck regional train on platform 10, bound for Venice.
Ticket offices
Trenitalia ticket office: The main Trenitalia ticket office is in the main hall, marked Biglietteria, Ticket office.
Italo ticket office: There's a small Italo ticket office in the main hall to the right of the Trenitalia one.
DB/ÖBB ticket office: Located off the western entrance hall, inside the western passageway near the steps to platform 1. This sells tickets for the German/Austrian railjet trains to Innsbruck and Munich and beyond into Austria & Germany. Open daily, but not in the evenings.
Luggage lockers
There is a staffed left luggage office operated by Kipoint/Kibag, just inside the western entrance, see the left luggage page for opening hours & prices.
Western entrance hall, with Kipoint left luggage office. The toilets are more or less behind the camera. The passage to the right leads to the main hall.
Toilets
The toilets are near the western entrance hall, signed Servizi / Toilets. A fee is charged, you can pay with coins or a contactless bank card.
Executive class lounge
Trenitalia has a FRECCIAClub lounge for Executive class & Salottino passengers on its Frecciarossa trains or those with certain Trenitalia loyalty cards. It's in the main hall and offers power sockets, free WiFi and complimentary drinks and snacks.
You can add lounge access to your booking for €20 when you book any domestic Trenitalia Intercity or high-speed train in any class at Trenitalia.com. Look for the FrecciaClub/FrecciaLounge +Add button, or the link to add other services. You can use the lounge for up to 4h before departure.
Italo has no lounge at Verona.
Food & drink
There are several cafes, restaurants and a Burger King at the station. You'll get a decent coffee, fresh orange juice and cakes in the Bistro Verona Porta Nuova. If you find a particularly good place to wait for a train, let me know!
Local transport: Taxis, walking into town
Taxis: There are plenty of taxis available on the rank outside the station exit.
Buses: Buses run from the bus stops right outside the station to Piazza Bra in the city centre in 6 minutes for around €1.50. Bus lines 11, 12, 13, 51, 90, 92, 94, 96, 98 all make this run. Download the Ticket Bus Verona app for iPhone or Android and buy a bus ticket good for 90 minutes on your phone. The Verona transport operator website is www.atv.verona.it.
Walking: It's a 21 minute 1.6 km walk from the station to the Piazza Bra and Verona's Roman amphitheatre, see walking map. It's a 27 minute 2.1 km walk from the station to Juliet's house with her famous balcony (however dubious the actual historical Shakespearian connection!), see walking map. Juliet's house website is casadigiulietta.comune.verona.it.
Sights & attractions
Juliet's house & balcony, casadigiulietta.comune.verona.it.
Verona Arena, the Roman amphitheatre which hosts opera, www.arena.it.
Torre dei Lamberti, torredeilamberti.it - worth the climb for the view over Verona.
Recommended hotels
Near the station: If you're staying only briefly between trains, hotels near the station with good or great reviews include the Corte Merighi Rooms & Breakfast, Novo Hotel Rossi, Guesthouse Verona or (a little closer to the centre, but with fab reviews) the Relais Empire.
In the city centre: For a longer stay, hotels in the city centre near the sights with great reviews include the Hotel Milano (near the amphitheatre), the Hotel Accademia (set in a historic building between the Amphitheatre and Juliet's house, once frequented by opera singer Maria Callas), or (if you want to push the boat out) the Palazzo Monga Boutique Guesthouse.